To our loyal customers

We’d like to take this opportunity to thank you for shopping with Modèle Lips over the years both online and retail locations across Canada and the United States. Our products continue to be available both online and in retail locations.

Below you’ll find some frequently asked questions and what you can expect from us. Be sure to register for an account and subscribe to our newsletter for upcoming sales and order information. Be sure to also stay connected through our Facebook and Instagram accounts, and tag us using #modelelips to show us your Modèle Lips.

I placed an online order how can I keep track of my shipment? 

All orders ship within 2-4 days once online order is placed. Please check your inbox for tracking details if you requested to be emailed shipping and order details.

I am having trouble ordering online and I need assistance, can someone please help me?

Yes! To receive further assistance please contact us at sales@naturalescience.com or 1-888-410-0575.

I can’t find Modèle products in store can I order online?

Yes! Visit modelelips.com for your lip product needs.

I’m nervous about products being shipped. What preventative measures are you taking?

All our products are shipped from our warehouse in Ontario, Canada. Rest assured, we have already put preventative measures in place to ensure all our products are being handled safely, hygienically, and our staff have been trained on updated safety protocols.

I have a question you have not covered here. How do I get in contact with you?

You can contact us directly at sales@naturalescience.com, or toll free at 1-888-410-0575. We will get back to you as soon as we can.